FAQs – Lissa & Nate

All pieces are handmade and made to order. No returns or refunds will be available.

All customized, stamped or carved pieces are final sale. Non customized pieces may be exchanged for a different size or color if the item is still in stock, unworn and in new condition. All items must be returned for exchange within 10 days of delivery. Lissa & Nate are not responsible for shipping costs or for items that are lost or damaged during shipping. Customers must fill out and purchase an exchange listing and follow instructions on the listing for returning the item for exchange.

Processing/Shipping Info

All pieces are handmade and made to order. Please allow 1-2 weeks turn around time on all orders. We use USPS standard 2-3 day shipping at a flat rate of $4.90 per order.

Expedited shipping is available starting at $6.90 per order. Expedited shipping moves your order to the top of the cue and will be sent USPS 1 day shipping once the order has been fulfilled. You will receive an email notification once your order has shipped.

How we stamp our customized pieces?

We start with .925 Sterling Silver or 14k Gold Fill. Each piece is carefully stamped by hand using jewelry stamps and a small hammer. Each character is stamped out one at a time. No machines are used. The piece is then buffed and polished to a beautiful shine, packaged and sent off to you to wear for a lifetime.

Gold filled is made by bonding a layer of real 14k gold to either side of a base metal. Imagine a sandwich- the bread is gold, and the insides of the sandwich is the base metal! Gold fill is not the same as gold plated! Gold fill pieces contain 100x more gold and in order to be legally called gold fill, a piece has to have a minimum percentage of gold in the piece in it! This percentage is based on the total weight of the piece. Gold fill does NOT flake or peel and with care, they will last for years! We do NOT use gold plated materials. Instead, we use heavy gold fill, which contains more gold than gold plated, and is also permanent and will not wear off or tarnish.

Gold filled pieces are the best of both worlds - the look and feel of solid gold without the price!

To clean, rinse under water gently and pat completely dry with a non-abrasive cloth. Do not use abrasive cloths such as tissues, shirts or towels. Do NOT rub, as accumulated dirt can cause scratches. Only clean with materials safe for gold filled pieces. Avoid exposure to humidity and moisture. Keep out of contact with chemicals and harsh cleaning products.